SSON not working with Microsoft Edge, Google Chrome and Firefox . Message "No logon methods are available on this platform" is seen.
Article ID: CTX338521
Updated On:
Description
After logging on to Chrome,Edge or Firefox this message is seen.
No logon methods are available on this platform"
After browsing to the Storefront URL a screen appears asking to detect if Citrix Workspace App ininstalled .
Then this screen is seen.
Resolution
It was noticed that this popup was NOT observed .
This popup should appear in a working scanario.
The popup is generated by the WebHelper which was not installed with the customer CWA installation.
After instaling the Citrix Workspace with theese parameters SSON is now working in Chrome and Edge. "ADDLOCAL=ReceiverInside,ICA_Client,SSON,DesktopViewer,Webhelper"
Customer previously had used the following parameters for the installation. "ADDLOCAL=ReceiverInside,ICA_Client,SSON,DesktopViewer".
This popup should appear in a working scanario.
The popup is generated by the WebHelper which was not installed with the customer CWA installation.
After instaling the Citrix Workspace with theese parameters SSON is now working in Chrome and Edge. "ADDLOCAL=ReceiverInside,ICA_Client,SSON,DesktopViewer,Webhelper"
Customer previously had used the following parameters for the installation. "ADDLOCAL=ReceiverInside,ICA_Client,SSON,DesktopViewer".
Problem Cause
Missing WebHelper in the CWA client .
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