New administrator unable to onboard to Citrix cloud post filling details via the invitation link

New administrator unable to onboard to Citrix cloud post filling details via the invitation link

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Article ID: CTX338394

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Updated On:

Description

When trying to add a new admin to your Citrix Cloud Organization, user is not able to complete registration after clicking sign-in button on received invitation.
Failing with error "We were unable to create your account".

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Resolution

Citrix will only create the account once the password chosen meets the minimum requirements. 

Passwords must be at least 8 characters long and include:
At least one number
At least one upper-case letter
At least one symbol: ! @ # $ % ^ * ? + = -
Your password includes dictionary words.
Your password is listed in a known database of compromised passwords.
You haven’t signed in to Citrix Cloud in the last six months.

Problem Cause

In this case, password contain a dictionary word. 
Once a new password was set that met all requirements, issue no longer occurred.

Issue/Introduction

When trying to add a new admin to your Citrix Cloud Organization, user is not able to complete registration after clicking sign-in button on received invitation. Failing with error "We were unable to create your account". ​​​​​​​