New administrator unable to onboard to Citrix cloud post filling details via the invitation link
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Article ID: CTX338394
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Updated On:
Description
When trying to add a new admin to your Citrix Cloud Organization, user is not able to complete registration after clicking sign-in button on received invitation.
Failing with error "We were unable to create your account".

Resolution
Citrix will only create the account once the password chosen meets the minimum requirements.
Passwords must be at least 8 characters long and include:
At least one number
At least one upper-case letter
At least one symbol: ! @ # $ % ^ * ? + = -
Your password includes dictionary words.
Your password is listed in a known database of compromised passwords.
You haven’t signed in to Citrix Cloud in the last six months.
Problem Cause
In this case, password contain a dictionary word.
Once a new password was set that met all requirements, issue no longer occurred.
Issue/Introduction
When trying to add a new admin to your Citrix Cloud Organization, user is not able to complete registration after clicking sign-in button on received invitation.
Failing with error "We were unable to create your account".
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