VDA Installation fails with Error 0x000005AA

VDA Installation fails with Error 0x000005AA

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Article ID: CTX335820

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Updated On:

Description

VDA upgrade fails with an error. "Failed to install component 'Microsoft Remote Desktop Session Host'. 'dism' component failed to install with error 0x000005AA."

Environment

This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.

Resolution

Part 1:
  • Uninstall the VDA using the VDA Cleanup Utility
  • Reboot the Machine as prompted
  • Run the VDA installer as Administrator

Part 2:
  • If the issue persists after following Part 1, remove and re-add the 'Microsoft Remote Desktop Session Host' server feature from the Server Manager
  • If feature removal fails with the error "0x800705AA and insufficient system resource exist to complete the requested service", take a full system backup of the server and follow the below steps
    • Open CMD as administrator
    • Run sfc /scannow
    • In case the command fails with the error "Windows Resource Protection could not perform the requested operation" " run chkdsk /r 
  • Reboot the Machine 
  • Install the VDA