Unable to access ADC GUI while CLI is accessible.

Unable to access ADC GUI while CLI is accessible.

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Article ID: CTX335659

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Updated On:

Description

ADC GUI is inaccessible.
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Ping and CLI  is working.
/Var folder was normal.
Internal services are UP.
GUI is enabled for NSIP(if not use command : set ns ip <ip> <subnet> -gui enabled)
 

Resolution

For NetScaler MPX/VPX:
You can restore GUI access via manually restart httpd process.

1: Kill all httpd related process
killall httpd

2: Confirm no httpd process running via below command NO output.
ps -aux | grep httpd | grep -v grep

3: Manually Start httpd process
/bin/httpd -f /etc/httpd.conf

After the httpd restart, the process was running and the GUI was accessible.


For BLX:
You can restore GUI access via manually restart nshttpd process.

1: Kill all nshttpd related process
killall nshttpd

2: Confirm no httpd process running via below command NO output.
ps -aux | grep httpd | grep -v grep

3: Manually Start nshttpd process
/usr/sbin/nshttpd -k start -f /etc/blx/nshttpd.conf

After the nshttpd restart, the process was running and the GUI was accessible.


Problem Cause

Httpd process encountered some issues. Maybe hang or stop running on the ADC.

 

Issue/Introduction

ADC GUI is inaccessible, CLI was accessible