Microsoft Teams calls do not connect with older versions of Citrix Workspace app for Chrome OS

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Article ID: CTX331653

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Updated On:

Description

Users who meet all 3 below conditions

  • use versions of the Citrix Workspace app for Chrome OS 2110 and older
  • update to Chrome OS Version 96 and above, AND
  • have enabled Microsoft Teams optimization
will see screen sharing/joining meetings/calls not connecting from Microsoft Teams within virtual desktop/virtual app.

Resolution

Update to Citrix Workspace app for Chrome OS 2111 and above.

If you’re using a self-hosted/repackaged version of the Citrix Workspace app for Chrome OS, please see, 
CTX331648 - Microsoft Teams optimization not working for self-hosted Citrix Workspace app for Chrome OS users for the solution details.
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