Microsoft Teams calls do not connect with older versions of Citrix Workspace app for Chrome OS

Microsoft Teams calls do not connect with older versions of Citrix Workspace app for Chrome OS

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Article ID: CTX331653

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Updated On:

Description

Users who meet all 3 below conditions

  • use versions of the Citrix Workspace app for Chrome OS 2110 and older
  • update to Chrome OS Version 96 and above, AND
  • have enabled Microsoft Teams optimization
will see screen sharing/joining meetings/calls not connecting from Microsoft Teams within virtual desktop/virtual app.

Resolution

Update to Citrix Workspace app for Chrome OS 2111 and above.

If you’re using a self-hosted/repackaged version of the Citrix Workspace app for Chrome OS, please see, 
CTX331648 - Microsoft Teams optimization not working for self-hosted Citrix Workspace app for Chrome OS users for the solution details.
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