Automatic Redirection of USB Scanner Is Not Working Through ICA Sessions (The USB Scanner Must Be Always Redirected Manually)

• Make sure the Citrix Policy Settings below are enabled and are being applied to the correct Machine Object of your Citrix environment:
  • Client TWAIN Device Redirection > Allowed
  • Client USB Device Redirection > Allowed
  • Client Plug and Play Device Redirection > Allowed
• The Scanner Drivers must be up to date within the Local Endpoint using Workspace App.
• Make sure the following settings are enabled within “Citrix Workspace Preferences > Connections > Generic USB Devices”:
  • When a session starts, connect devices automatically
  • When a new device is connected while a session is running, connect the device automatically

Problem Cause

• Citrix Product Matrix > https://www.citrix.com/support/product-lifecycle/product-matrix.html
• Supported Hypervisors for Citrix DaaS (formerly known as Citrix Virtual Apps & Desktops) and Provisioning Services: https://support.citrix.com/article/CTX131239
• Microsoft Lifecycle Policy > https://docs.microsoft.com/en-US/lifecycle/