Locally cached profiles not getting deleted at User logoff from the VDA

Locally cached profiles not getting deleted at User logoff from the VDA

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Article ID: CTX327919

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Updated On:

Description

Locally cached user profiles does not get deleted at user logoff. 
User gets a temp profile at next consecutive login 

Resolution

  1. Double-click the Symantec Endpoint Protection notification area icon. In the left-hand column, click Change Settings.
  2. Scroll down to Client Management and click the Configure Settings button.
  3. Navigate to the Tamper Protection tab.
  4. Uncheck the Protect Symantec security software from being tampered with or shut down checkbox and click the OK button.
  5. Browse to the SEP installation path ...\Symantec Endpoint Protection\14.x\bin\ folder.
  6. Rename sqsvc.dll, sqscr.dll and symerr.exe files to: sqsvc.dll.old, sqscr.dll.old and symerr.exe.old
  7. Click Windows Start > Run and type and run the following: smc -stop, and then followed by smc -start.
  8. Return to the Tamper Protection tab and click the Protect Symantec security software from being tampered with or shut down checkbox and click the OK button.
 

If no permission to follow the above action plan Disable the Symantec services from the services.msc console

Problem Cause

SymQual error reporting service prevents graceful session logoff due to locked WER folders:

Users\%username%\AppData\Local\Microsoft\Windows\WER\ReportArchive
Users\%username%\AppData\Local\Microsoft\Windows\WER\ReportQueue

Additional Information

https://knowledge.broadcom.com/external/article/169917/endpoint-protection-14-prevents-graceful.html
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