Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

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Article ID: CTX322925

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Updated On:

Description

Issue while adding version to OS Layer, wherein the packaging vm of the OS Layer revision does not allow the Citrix Admin to RDP or ping to it.
Cannot RDP nor Ping to this packaging vm and on the boot diagnostics in Azure, we see a black screen.
 

Environment

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Resolution

Please enable RDP in the OS layers before exporting/importing them into Azure.
This can be found under "Remote Desktop Settings", or via registry key here: https://docs.microsoft.com/en-us/azure/virtual-machines/windows/prepare-for-upload-vhd-image#update-remote-desktop-registry-settings .
The above article also tells you how to enable ping, and the entire thing is useful for preparing an image to run in Azure.
 

Problem Cause

Pre-requisites missing while exporting & importing OS Layers into Azure ELM. 

Issue/Introduction

This article talks about issues related to Export/Import process of OS Layer into ELM hosted in Microsoft Azure.

Additional Information

https://docs.microsoft.com/en-us/azure/virtual-machines/windows/prepare-for-upload-vhd-image#update-remote-desktop-registry-settings
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