Citrix Cloud | Trying to add Azure Host connection fails with error “The host server cannot be contacted” on Cloud Studio

Citrix Cloud | Trying to add Azure Host connection fails with error “The host server cannot be contacted” on Cloud Studio

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Article ID: CTX310737

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Updated On:

Description

Citrix Cloud | Trying to add Azure Host connection fails with the below error:
The host server cannot be contacted. Check that the connection has a valid host address, and that the host server is powered on and working properly.
Error: Could not connect to Azure. One or more errors occurred.

Azure.png
Error Id: XDDS: D2089BCC
Exception:
DesktopStudio_PowerShellHistory: TestHypervisorConnectionScript
3/11/2021 11:06:32 AM
Error Source: Citrix Studio
StackTrace: Citrix.Console.Common.CitrixAggregateException. One or more parallel operations failed
at Citrix.Console.Common.CitrixParallel.InternalForEach[TIn](IEnumerable`1 items, Action`1 operation, Int32 maxSimultaneous)
at Citrix.Orchestration.Base.PowerShellSdk.HypervisorService.Scripts.TestHypervisorConnectionScript.RunScript()
at Citrix.Orchestration.Base.PowerShellInteraction.PowerShellScript`1.Run()
at Citrix.Console.Hypervisors.UI.Pages.AzureRMHypervisorDetailsViewModel.ValidateNewConnection()
at Citrix.Console.Hypervisors.UI.Pages.AzureRMHypervisorDetailsViewModel.RetryValidateNewConnection(TimeSpan timeSpan)
at Citrix.Console.Hypervisors.UI.Pages.AzureRMHypervisorDetailsViewModel.ValidatePage()
at Citrix.Console.CommonControls.Wizard.PageContainerViewModel.<>c__DisplayClass15_0.<ValidateAndMoveToPage>b__0()

Inner Exception:
DesktopStudio_ErrorId : UnknownError
ErrorCategory : ResourceUnavailable
 

Environment

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Resolution

Increase the value of token lifetime policies in Azure.
This link has steps to configure it: https://docs.microsoft.com/en-us/azure/active-directory/develop/configure-token-lifetimes.
Setting this value to 60 mins resolved the issue.
 

Problem Cause

The access token lifetime response was only 899 seconds.
 

Issue/Introduction

This article explains the issue in creating Azure hosting Connection from Citrix Cloud Studio.

Additional Information

https://docs.microsoft.com/en-us/azure/active-directory/develop/configure-token-lifetimes.
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