Citrix Cloud Assigning Multiple User/Device Licenses to the Same Device Name but Different Device ID's

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When viewing Citrix Cloud Licenses, the same User and Device Name will be using multiple licenses and shows multiple Device ID's.

When this behavior occurs, it normally means that the User launched via Workspace App and a Web Browser.

When a User uses a Web Browser and performs an HTML5 launch (Workspace App for HTML5), the system will consume a license and assign a Device ID
When a User uses Native Workspace App to launch, the system will consume a license and assign a Device ID

Things to Note:

This is by design of the Workspace App for HTML5 and Native Workspace App.

This does not affect user connectivity, but can result in inflated device license usage reports to be shown in the Licensing console.

Multiple Device ID's caused by the Windows Operating System's Use Random Hardware Addresses feature:
- https://support.citrix.com/article/CTX284908

Assigned Devices: The cumulative number of licenses assigned to devices up to the current month. If this number seems particularly high for a given month, this could be the result of app or desktop launches occurring through a web browser. To lower this number, Citrix recommends using a native Workspace app or Receiver client instead.
- https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/license-usage/virtual-apps-desktops-service-license-usage.html#usage-trends-and-license-activity

Monitor licenses and active usage for cloud services
- https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/citrix-cloud-service-license-usage.html

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