Agents are not reporting registering with WEM Broker; Cache sync failed with error: SyncFailed
Article ID: CTX296572
Updated On:
Description
Agents are not reporting registering with WEM Broker; Cache sync failed with error: SyncFailed
WEM Agents are not reporting to the WEM Broker Infrastructure server; Red X appears next to Agent Hostname in WEM Console
Resolution
Granted the WEM Infrastructure service account NTFS Full Control permissions to the \Program Files (x86)\Norskale\Norskale Infrastructure Services\DBSync folder and Agents successfully registered and reported to the WEM Broker.
Problem Cause
Post upgrade to WEM, the WEM Infrastructure service account receives access denied to the \Program Files (x86)\Norskale\Norskale Infrastructure Services\DBSync folder.
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