Citrix VAD service -Unable to create machine catalog "Failed to upload disk"

Citrix VAD service -Unable to create machine catalog "Failed to upload disk"

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Article ID: CTX294978

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Updated On:

Description

Exception:
DesktopStudio_ErrorId : ProvisioningTaskError
ErrorCategory : NotSpecified
ErrorID : FailedToCreateImagePreparationVm
TaskErrorInformation : Terminated
InternalErrorMessage : Failed to upload disk. Errors:HCL-VMware: WebException in UploadFile (attempt 0). System.Net.WebException: The remote server returned an error: (500) Internal Server Error.

Resolution

Add the following setting on Vmware
  1. Administration -> Access Control -> Roles -> %CitrixRoleName% -> Privileges -> All Privileges -> Cryptographic operations -> Direct Access.
  2. The description of this setting is: Grants access to unencrypted  or clear text data of encrypted VMs.

Problem Cause

A data-store permission was blocking upload of the disk when trying to create Machine catalog.