Compatibility Issue Installing Citrix Virtual Delivery Agent (VDA) 7.15 CU5 Alongside Citrix Workspace App 1912 CU2

Compatibility Issue Installing Citrix Virtual Delivery Agent (VDA) 7.15 CU5 Alongside Citrix Workspace App 1912 CU2

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Article ID: CTX291310

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Updated On:

Description

Unable to install Citrix Virtual Delivery Agent 7.15 CU5 on a Windows 10 machine that has Citrix Workspace App 1912 CU2 already installed. 

Resolution

If Citrix Workspace App 19.12 CU2 was already installed and VDA continues to fail on install follow these steps: 
  1. Uninstall Citrix Workspace App (If already installed, skip to step 3 if not) 
  2. Reboot
  3. Install Citrix Workspace App
  4. Reboot
  5. Proceed to install VDA 7.15 CU5
  6. Successful Installation 

Problem Cause

Reboot required to clean up files left behind. 

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