FAS Citrix cloud | Issues reconnecting to sessions after 10 hours
Article ID: CTX289869
Updated On:
Description
Users are having issues reconnecting to sessions open for over 10 hours. Customer is seeing thousands of these errors on their VDAs: [S107] HdxCredentialSelector::PerformCertificateHash() Failed: [Error: Access Denied (FAS server 'us007xx-cfas01.cloud.xxxx' correlation: 330a453d-1db5-4b0e-9571-485de43xxxxx). It seems as though once 10 hours has passed, there is some Kerberos issue between FAS and the profile management solution where the user cannot access the mounted profile disk.
Resolution
The fix is provided on KB4594441 which needs to be installed on the AD.
Problem Cause
AD is not able to re-issue the kerberos token
Known MS bug
https://support.microsoft.com/en-us/help/4586830/windows-10-update-kb4586830
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