Auto-Update Fails with Citrix Workspace App 2012 for Windows

Auto-Update Fails with Citrix Workspace App 2012 for Windows

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Article ID: CTX289547

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Updated On:

Description

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

Automatic updates from Citrix Workspace app 2012 for Windows fails with the error "Could not load file or assembly ‘Newtonsoft.Json’”. This problem appears only when automatic updates for Citrix Workspace app for Windows are enabled.
 

 

Resolution

  1. Download the latest version of Citrix Workspace app for Windows (version 2012.1 or higher) from the Citrix Downloads page.

  2. Manually update to Citrix Workspace app 2012.1 for Windows or higher by launching the CitrixWorkspaceApp.exe that you downloaded in Step 1.

  3. You will now be able to automatically update to higher versions of Citrix Workspace app.

Problem Cause

Workspace app 2012 for Windows has a known issue [RFWIN-21715] that may prevent automatic updates to a higher version

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