Citrix Director might fail to enumerate applied policy information. It shows following message instead of list of applied policies

• - none -
• Cannot retrieve the data

This issue is seen in Citrix Virtual Apps and Desktops 7.15 LTSR Cumulative Update.
This issue occurs if VDA and Director version are not the same.

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Use same version of Citrix Director with VDA.

Director version 7.15 CU5 or CU4 does not enumerate applied policy information for VDA version 7.15 CU6.
All LTSR components used should be of same version. Also if there is any changes on Master image. 

Delete RSOP files and Group policies folder before doing the changes and reboot. 


If for some reason you want to continue with older version of Director with VDA 7.15 CU6, please modify following registries in VDA followed by reboot. 

Registry Path : HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\GroupPolicy 
Name: SaveRsopToFile
Type: REG_DWORD
Data: 1

Registry Path : HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\GroupPolicy 
Name: SaveRsopToMemory
Type: REG_DWORD
Data: 0

Registry Path : HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\GroupPolicy 
Name: SaveRsopToRegistry
Type: REG_DWORD
Data: 0


Reboot the VDA

 

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Problem Cause

Citrix Director prior to Cumulative Update 6 relies on Rsop.gpf (located on VDA C:\Programdata\Citrix\GroupPolicy\<SessionID>) to display applied policies.
VDA version 7.15 Cumulative Update 6 does not create Rsop.gpf by default.

Please refer : Known issues in Cumulative Update 6