Session Recording search is not working from both Windows Player App and Webplayer

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Article ID: CTX285003

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Updated On:

Description

Here are no search result present on player. But recording is working and we can see the recorded files in the file share.

Resolution

- Uncheck"Allow to configure recording viewing polies in the session recording policy console" in the Session recording server properties console -> RBAC tab.

Or

- Created a new in policy in the "Recording Viewing policies" tab.

Problem Cause

Configuration

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