Multiple Device IDs are seen in Citrix Cloud Licensing if user device is configured for random hardware address. 

License is consumed based on endpoint’s MAC address. If endpoint generates multiple MAC address, it will consume multiple licenses.

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Problem Cause

Multiple Device IDs are seen in Citrix Cloud Licensing if user device is configured for random hardware address.
MAC addresses connected to the network that generates the different Device IDs.




Qualcomm Wi-Fi card has this option.

You can experiment the same with following 
Open Wi-Fi Properties and click on Configure…



Click on Advanced and then Network Address , add a new MAC address and click on OK.



Logon to Cloud Workspace and launch any application/desktop.

Check license detail in cloud. You will see new Device ID for the same endpoint for that user.

Change Network address again and logon to Cloud Workspace and launch any app/desktop.

Check license detail in cloud. You will see another Device ID for the same endpoint for that user.