This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


If you select All accounts from the UI of the CWA for Windows for version 1909 or higher, the selection doesn't retain after exiting the CWA from system tray or logging off the client machine.

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​​​​​​Please update to the latest release to resolve the issue. 

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Problem Cause

Issue with the code in CWA for Windows 1909 and higher