Application shortcuts still remain on the Start Menu when the application is already unassigned for the user

Application shortcuts still remain on the Start Menu when the application is already unassigned for the user

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Article ID: CTX282403

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Updated On:

Description

Workspace App has been configured with the option "Show Applications in Start Menu" and published apps appear on the start menu. When an application is removed from being assigned to a user, its shortcut still shows up on the users start menu.

Environment

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Resolution

Open an Admin Command prompt and Navigate to this location on the affected User machine - C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin

Execute this command : SelfService.exe –rmPrograms

If this resolves the issue, you can deploy an Active Directory policy via GPO to run SelfService.exe –rmPrograms either at startup or as periodic scheduled task to deploy it on a large scale.

Problem Cause

Selfservice.exe not running at desired interval so may need to be manually triggered

Additional Information

Driving the Citrix Receiver Self-Service Plug-in Programmatically
https://support.citrix.com/article/CTX200337

Microsoft Complete Group Policy Reference
https://www.microsoft.com/en-us/download/details.aspx?id=25250