User unable to launch an application or desktop when using a Web shortcut. The following error is observed.

Example of Web Shortcul URL:
https://storefront.domain,com/Citrix/StoreWeb/#/launch/Notepad/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

In this scenario user is attempting to launch Notepad



Once the user enters credentials they will encounter the error "Cannot Complete Your Request"



 

• Event Logs will not show any Errors related to this behavior
• Wireshark Trace will not provide useful information about this behavior either
• To remedy this problem go to Storefront's Management Console
• Click on manage Receiver for Websites for the Store you are attempting to fix experiencing this behavior
• Click on the "Configure" button
• Select "Website Shortcuts" option on the left
• The "Add the URLs for Website which will host resource shortcuts" is EMPTY. The admin must enter the Storefront's URL address here by clicking on "ADD"

• this will allow for the Applications or Desktops to be able to launch using Website shortcuts

Problem Cause

• Add the URLs for website which will host resource shortcuts in Storefront Console has to be populated as explained above and not left blank.