[Storefront 3.x, 1912 or higher versions] : Storefront upgrade failing with "There was an error adding user accounts in the Administrators local group to the CitrixStorefrontAdministrators local group."
Article ID: CTX282260
Updated On:
Description
Error Details:
"There was an error adding user accounts in the Administrators local group to the CitrixStorefrontAdministrators local group. See the log files described in the article 'Troubleshoot Storefront' in the Storefront product documentation. Try adding these user accounts manually, then reboot the server and re-run the installer."
From the Storefront installer log file, could see following exceptions:
Resolution
Removing stale SID entry in Administrators group of Storefront server led to successful addition of all members of Administrators group to CitrixStoreFrontAdministrators group and succeeding the installation
Problem Cause
Stale SID entry in Administrators group of Storefront server was preventing the installer to translate and add to CitrixStoreFrontAdministrators group in the server which is evident from the installer log file of Storefront
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