Httpd does not start after upgrading the NetScaler appliance with error “Can't locate /netscaler/portal/utils/startup.pl”
Article ID: CTX281442
Updated On:
Description
The httpd process might fail to start and the appliance displays the error message “Can't locate /netscaler/portal/utils/startup.pl” after upgrading the appliance to the versions mentioned below.
Upgraded versions that might be impacted by this issue:
- 12.1-57+
- 13.0-58+
- 12.0-63 Refresh
- 11.1-64.x Refresh
- 10.5-70.x Refresh
- 12.1-55.x (SSP)
- 11.1-65+
Resolution
To fix this issue, you must use the latest httpd.conf file and make the customization again.
Perform the following steps:
Perform the following steps:
- Take a backup of /nsconfig/httpd.conf (Assuming /etc/httpd.conf is linked to /nsconfig/httpd.conf. If a different location other than /nsconfig/httpd.conf is used, use that to take the backup)
- Delete /nsconfig/httpd.conf file using rm /nsconfig/httpd.conf
- Unlink /etc/httpd.conf using unlink /etc/httpd.conf
- Reboot the appliance (Refer CTX233372 for best practices).
- Redo the customization again on the new httpd.conf.
Problem Cause
This error can occur if there is an old version of httpd.conf in the appliance which is made reboot persistent.
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