•    Users connect to the company’s network using Citrix Gateway VPN
•    When launching a published app, the progress popup shows up and disappears seconds later, nothing else shows app, no errors
•    Receiver Connection center shows a connection with the VDA but no app launched
•    VDA shows the user session running sub processes in Task Manager
•    Studio and Director show an active session for the user
•    Same user is able to launch Desktop sessions using the same endpoint at home
•    Same user is able to launch the same apps if using a different endpoint from a different location
•    Issue impacting some users, not all of them
 

Problem Cause

EDT conflicting wiht local user's network configuration, or UDP ports being blocked at ISP level.