Unable to add machines to machine catalog (Citrix Cloud)
Article ID: CTX279688
Updated On:
Description
Error Id: XDDS:3DE004AE
Exception: DesktopStudio_ErrorId : UnknownError Error Source : CitrixPVSService Sdk Error Message : A referral was returned from the server.
Sdk Error ID : Citrix.PVS.PowerShell.Commands.GetPvsADAccountCommand ErrorCategory : NotSpecified DesktopStudio_PowerShellHistory : AddPvsMachinesScript 8/4/2020 10:06:33 AM Clear-PvsConnection Set-PvsConnection2 -domain "mail" -password "System.Security.SecureString" -port 54321 -server "XX.XX.XX.XX" -user "XXXXX" -zone "XXXXX" Get-PvsVersion Get-SimplePvsCollection -collectionId @("######-XXXX-######-XXXX-######") Get-SimplePvsDevice -collectionId @("######-XXXX-######-XXXX-######") Get-SimplePvsADAccount -domain "XXXXXX" -name "XXXXXX" Get-SimplePvsADAccount : A referral was returned from the server.
Resolution
2. Check if the issue is happening with new catalogs as well.
3. Check PVS Database : " dbo.device " for NULL entries
- Check if Domain Name, Domain Object SID, Domain controller Name and Domain time Created Fields are NULL
- Make a Note of the machines with NULL entries
- If YES, on the PVS console > Device Collection > Rt. click on Target and goto Active Directory > Delete Machine Account ( with Null Entries ) and Recreate the Machine Account
- Do the same for all machines with Null entries in the DB
- Try to Add machines to the catalog now.
Problem Cause
Null Entries in PVS DB (dbo.device table) for the following fields:
- Domain name
- Domain object SID
- Domain controller name
- and Domain time created fields
