The following symptoms may happen when using Citrix Profile Manager (Citrix Profile Management 2209 or earlier) file based profile roaming technology.  

Problem 1:  If files that already exist in the cloud are not synchronized into the local user profile, the files are deleted when the user logs on the next time. This does not happen when the same user works with a local profile without Citrix Profile Manager. 

Problem 2:  The local file that is moved to the cloud stays in the user profile's OneDrive folder and is back as local file after next logon - the status change local to cloud is reversed, and the file is local again.

Problem 3:  If the user creates a file in a non-persistent desktop session and the file is not synchronized to One Drive prior to logging off, the file could be lost when the user profile is deleted after log off.

The OneDrive sync app is not supported when using file based profile roaming. 

Please upgrade to Citrix Profile Management 2209 or later. 

Citrix recommends using OneDrive container or Profile container in Citrix Profile Management for the OneDrive use case. 

Problem Cause

• Enable the OneDrive Container
• Citrix Profile Management profile container