Error: "Preparation of the Master VM Image failed." when trying to Update an MCS Catalog

Error: "Preparation of the Master VM Image failed." when trying to Update an MCS Catalog

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Article ID: CTX272639

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Updated On:

Description

When trying to update a MCS Machine Catalog getting error "Preparation of the Master VM Image failed. Make sure the selected image has a supported OS (for example, Windows 7) and the correct version of the VDA (7.0 or later) installed."

Resolution

  1. Remove VDA Ver. 7.15.5000 software using VDA Cleanup Utility from the Master Image.  
  2. Reinstall VDA 7.15.5000 software on the Master Image.

Problem Cause

Improperly installed or corrupt VDA Ver. 7.15.5000 software on the Master Image.