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Article ID: CTX272639
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Updated On:
Description
When trying to update a MCS Machine Catalog getting error "Preparation of the Master VM Image failed. Make sure the selected image has a supported OS (for example, Windows 7) and the correct version of the VDA (7.0 or later) installed."
Resolution
- Remove VDA Ver. 7.15.5000 software using VDA Cleanup Utility from the Master Image.
- Reinstall VDA 7.15.5000 software on the Master Image.
Problem Cause
Improperly installed or corrupt VDA Ver. 7.15.5000 software on the Master Image.