Hotfix package name: CVADFIX-8472.zip
FIle name: ClntHelp.dll
For: Citrix Virtual Apps and Desktops 7 1912 Virtual Delivery Agent  System Requirements
Replaces: None
Date: April, 2020
Languages supported: English (US), German (DE), Spanish (ES), French (FR), Japanese (JA), Simplified Chinese (SC)
Readme version: 1.00

Readme Revision History

Important Note(s)

This hotfix is for Version 1912 of the Citrix Virtual Apps and Desktops 7 Virtual Delivery Agent (VDA). Any known issues in Version 1912 of the VDA, except for the specific issues resolved in this release, still apply.

Where to Find Documentation

This document describes the issue(s) resolved by this hotfix and includes installation instructions. For additional product information, including supported operating systems and system requirements, see Citrix Virtual Apps and Desktops 7 1912 on the Citrix Product Documentation site.

New Fixes in This Release

1. In a double-hop scenario, a single user might consume two Citrix Concurrent User (CCU) licenses. Double hop is when a user launches the HDX session within another HDX session (for example, when you launch a published application within a virtual desktop session). [CVADHELP-14409] 

Fixes from Replaced Hotfixes

No hotfixes were replaced by this release.

Installing and Uninstalling this Release

To install this hotfix:

Use the following steps to apply this hotfix:

1. Log off all sessions running on the VDA. 
2. Perform the following steps according to the operating system of the VDA: 
   • For Single-session OS VDA (Both x86 and x64 platforms):
     Copy the file ClntHelp.dll from Single-session folder to C:\Program Files\Citrix\ICAService\
   • For Multi-session OS VDA:
     Copy the file ClntHelp.dll from Multi-session folder to C:\Program Files (x86)\Citrix\System32\
3. Restart the VDA. 

To uninstall this hotfix:

Use the following steps to apply this hotfix:

1. Log off all sessions running on the VDA. 
2. Perform the following steps according to the operating system of the VDA:
   • For Single-session OS VDA (Both x86 and x64 platforms):
     Remove the file ClntHelp.dll from C:\Program Files\Citrix\ICAService\
   • For Multi-session OS VDA:
     Remove the file ClntHelp.dll from C:\Program Files (x86)\Citrix\System32\
3. Restart the VDA. 

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