Cloud: Users are unable to launch the published desktop as machines are not turning ON

Cloud: Users are unable to launch the published desktop as machines are not turning ON

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Article ID: CTX270887

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Description

Machines are not turning ON hence the Vm's are in unregistered state. Error message on  Studio

HCLLog: AzureRmFactory.EndCreateCompleteVM: Exception: System.Reflection.TargetInvocationException: Error: creating virtual machine failed. Subnet PD-SUK-SUBNET-VDI-01 with address prefix 10.133.0.0/21 does not have enough capacity for 1 IP addresses.

Resolution

Customer Fixed the Azure Resource / Capacity issue and we Restarted Services so that pending fire action will fail and we can send new action.

As a workaround, we are able to restart the Citrix Broker service, the Citrix MCS service and the Citrix Host service and the VDAs will go to unknown and then reflect the proper power state after which they can power management then

In addition, we provided the following command: Update-HypHypervisorConnection -LiteralPath XDHyp:\Connections\Azure_TAS_Connection which can be useful on this situation.
Note: More information on the following link: https://developer-docs.citrix.com/projects/delivery-controller-sdk/en/latest/HostService/Update-HypHypervisorConnection/


Problem Cause

Resource / Capacity issue on the Hyper visor
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