Branch SDWAN appliance status is showing Offline on SDWAN Orchestrator
Article ID: CTX270836
Updated On:
Description
You will see the status of Branch SDWAN as OFFLINE on the SDWAN Orchestrator as shown below:
Resolution
If Management interface of SDWAN appliance doesn't have an internet connectivity to resolve the below mentioned FQDNS, the SDWAN orchestrator will not be able to detect the Branch SDWAN appliance.
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Once Management interface of Branch SDWAN appliance connected to the Router which has internet connectivity to resolve the aforemnetioned FQDNs, the connection was successfully estalished between Branch SDWAN and SDWAN Orchestrator and the status of Branch SDWAN has started to show ONLINE on the SDWAN Orchestrator.
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download.citrixnetworkapi.net
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sdwan-logging-us1.citrixnetworkapi.net
sdwan-statistics-collector-us1.citrixnetworkapi.net
Once Management interface of Branch SDWAN appliance connected to the Router which has internet connectivity to resolve the aforemnetioned FQDNs, the connection was successfully estalished between Branch SDWAN and SDWAN Orchestrator and the status of Branch SDWAN has started to show ONLINE on the SDWAN Orchestrator.
Problem Cause
Configuration issueIssue/Introduction
.
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