User will get a blank page when they enter the Citrix Gateway  URL on the WorSpace Client and Click Add button as shown below:



 

On IE Browser, Disable the Compatibility View settings for Intranet Sites under (Settings > Compatibility View Settings > unchecked the Display intranet sites in compatibility mode option)

OR

On IE Browser, Go to (Settings > Internet options >  Security > Local Intranet > Sites > Advanced > Remove/Delete the Citrix Gateway FQDN from the list )

 

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Problem Cause

If Citrix Gateway FQDN is configured under Intranet site settings of IE Browser and compatibility view settings is enabled for Intranet Sites, then WorkSpace will act in IE 7 mode.

WorkSpace Client will not work if WorkSpace operates in IE 7 mode.