BSOD on Citrix VDA Server with picadms.sys

BSOD on Citrix VDA Server with picadms.sys

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Article ID: CTX270560

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Updated On:

Description

Very sporadically one VDA from the delivery group goes to BSOD with picadms.sys

PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced.  This cannot be protected by try-except.

Typically the address is just plain bad or it is pointing at freed memory.

Arguments:

Arg1: fffffffffffffff8, memory referenced.

Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.

Arg3: fffff80623c57afc, If non-zero, the instruction address which referenced the bad memory

               address.

Arg4: 0000000000000000, (reserved)

 

TRAP_FRAME:  ffffbf01f0e56200 -- (.trap 0xffffbf01f0e56200)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=000000000000ff00 rbx=0000000000000000 rcx=fffffffffffffff8

rdx=fffffffffffffff8 rsi=0000000000000000 rdi=0000000000000000

rip=fffff80623c57afc rsp=ffffbf01f0e56390 rbp=ffffd60031ba07f0

r8=fffff80623cc9d60  r9=0000000000000000 r10=0000000000000000

r11=fffff80223c09000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0         nv up ei ng nz na pe nc

picadm!DirEntryIsValid+0xc:

fffff806`23c57afc 813950646465    cmp     dword ptr [rcx],65646450h ds:ffffffff`fffffff8=????????

Resetting default scope

 LAST_CONTROL_TRANSFER:  from fffff80223ce3b54 to fffff80223d65d10

 

Resolution

This is a know issue and it has been fixed in 7.15 CU5 or CU6.

Problem Cause

It is a know issue..