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Article ID: CTX270555
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Description
Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 (coronavirus) pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuity and Disaster Recovery Guidance.
For assistance with licensing, remote access, scalability, etc. please click here to navigate below.
Please follow these links for rapid deployment solutions in Business Continuity:
- Please visit the following link for quick deployment solutions.
- For detailed technical information on business continuity please go here.
- Follow this Citrix Blog post for tips on Business Continuity Plan and live Q&A.
Instructions
Below are specific areas that can help address top concerns:
Quick Navigation
The following are frequently asked questions we’ve received around Citrix licensing as it relates to increasing resources to enable additional remote users:
How do I get assistance with trial/demo licenses?
- Many of Citrix’s products are now offered as comprehensive, private, 1:1, expert-led demo experiences. Our Citrix experts will customize the demo to fit your needs, use cases and active projects. No downloads, no license or installation required and minimal set up needed to see an instant demo. After you see a demo, if you would like to proceed with a proof of concept or trial of a Citrix solution that leverages your services, our Citrix experts will be able to set that up. You can get started with your demo today here.
How can I view my current license usage?
Virtual Apps and Desktops:
Citrix Gateway:
- Verify number of concurrent sessions allowed for universal licensing Details
How can I quickly purchase additional licenses?
- Citrix has launched new offerings to allow our customers to speed the adoption of remote work and fuel business continuity even in the most tumultuous of times. In order to quickly purchase additional licenses, please contact your partner or Citrix sales representative. They have the latest information on the current Citrix offerings.
Can I mix license types for Citrix Virtualization product lines and/or license models?
- Citrix recommends purchasing the existing license types you currently own. However, you can mix license types (Concurrent and User/Device) and you can mix products (Citrix Virtual Apps with Citrix Virtual Apps and Desktops). You can access more information in the product documentation.
Even though XenApp 6.5 is past End of Life, can I still add licenses to my existing XenApp 6.5 farm?
- XenApp 6.5 reached End of Extended Support in 2020 as documented in the Legacy Product Matrix. In a time of crisis, customers can purchase additional Citrix Virtual Apps licenses and add them to their legacy environment.
How do I install new/renewed licenses?
There are various ways to install a new license file for newly renewed or purchased licenses. You can reference one of the following methods:
What does it mean if I am seeing a Citrix Director alert that says: “In supplemental grace period <displays expiration time>”?
- This alert is letting you know that your site has more connections than number of licenses installed. Instead of denying the extra connection, Citrix is giving you a 15-day grace period to purchase additional licenses to rectify the issue. Detailed information on this supplemental grace period can be found in the licensing documentation.
Where can I find more information on Citrix Licensing
How many concurrent user sessions are supported by Citrix Gateway?
How to install Gateway licenses?
What are the different types of Gateway licenses?
- The Platform license allows an unlimited number of connections to Citrix Virtual Apps, Citrix Virtual Desktops, or StoreFront by using ICA Proxy.
- The Universal License is an add-on license on top of Citrix ADC platform licenses. This allows VPN connections to the network from the Citrix Gateway plug-in, a SmartAccess logon point, or Secure Hub, WorxWeb, or Secure Mail. For more information refer to Citrix Gateway License Types.
How to check the current concurrent user sessions licensed?
- In the configuration utility, on the Configuration tab, in the navigation pane, expand System and then click Licenses. In the Licenses pane, you will see a green check mark next to Citrix Gateway. The Maximum Citrix Gateway Users Allowed field displays the number of concurrent user sessions licensed on the appliance.
How to check whether the licensed throughput limit is reached?
- We can extract the real time throughput using newnslog. For example, if license throughput is 500Mbps, then we can extract the real time throughput over 500 using the following command:> nsconmsg -K newnslog -g mbits -d past -s disptime=1 -s ratecount=500 | more
reltime:mili second between two records Mon Feb 5 13:47:13 2018
Index rtime totalcount-val delta rate/sec symbol-name&device-no&time
12 7000 801130681 3701 528 allnic_tot_rx_mbits Mon Feb 5 13:47:55 2018
13 0 460776045 3682 526 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:47:55 2018
14 7000 801134437 3756 536 allnic_tot_rx_mbits Mon Feb 5 13:48:02 2018
15 0 460779784 3739 534 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:48:02 2018
16 7000 801138166 3729 532 allnic_tot_rx_mbits Mon Feb 5 13:48:09 2018
17 0 460783497 3713 530 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:48:09 2018
18 7000 801141896 3730 532 allnic_tot_rx_mbits Mon Feb 5 13:48:16 2018
19 0 460787213 3716 530 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:48:16 2018
20 7000 801145623 3727 532 allnic_tot_rx_mbits Mon Feb 5 13:48:23 2018
21 0 460790929 3716 530 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:48:23 2018
22 7000 801149353 3730 532 allnic_tot_rx_mbits Mon Feb 5 13:48:30 2018
23 0 460794646 3717 531 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:48:30 2018
24 7000 801153067 3714 530 allnic_tot_rx_mbits Mon Feb 5 13:48:37 2018
25 0 460798342 3696 528 nic_tot_rx_mbits interface(0/2) Mon Feb 5 13:48:37 2018
How to check whether packets are dropped on licensing throughput being reached?
- Use the following command to check whether packets are dropped:>nsconmsg -K newnslog -d current -g nic_err_rl_pkt_drops -s disptime=1 | more
reltime:mili second between two records Fri Feb 2 00:12:38 2018
Index rtime totalcount-val delta rate/sec symbol-name&device-no&time
0 1966993 23723602 478 68 nic_err_rl_pkt_drops interface(1/2) Fri Feb 2 00:12:38 2018
1 0 48048402 465 66 nic_err_rl_pkt_drops interface(1/1) Fri Feb 2 00:12:38 2018
2 0 8307679782 145475 20782 nic_err_rl_pkt_drops interface(0/2) Fri Feb 2 00:12:38 2018
3 7000 23723933 331 47 nic_err_rl_pkt_drops interface(1/2) Fri Feb 2 00:12:45 2018
4 0 48048712 310 44 nic_err_rl_pkt_drops interface(1/1) Fri Feb 2 00:12:45 2018
5 0 8307787105 107323 15331 nic_err_rl_pkt_drops interface(0/2) Fri Feb 2 00:12:45 2018
6 7000 23723941 8 1 nic_err_rl_pkt_drops interface(1/2) Fri Feb 2 00:12:52 2018
7 0 48048735 23 3 nic_err_rl_pkt_drops interface(1/1) Fri Feb 2 00:12:52 2018
8 0 8307811163 24058 3436 nic_err_rl_pkt_drops interface(0/2) Fri Feb 2 00:12:52 2018
How can I find out what the licensed throughput is for a ADC appliance?

How to add more users to existing Gateway licenses?
- You would install an additional Universal License. For example, let's say you have already installed a Universal License that contains 100 user licenses and after you install the second Universal License which contains 400 user licenses the total number of user licenses now will equal 500.
Remote Access
How do I give external access to users to work from home?
How do I configure Multi-factor authentication for my external users?
How do I Optimizing Citrix Gateway VPN for Office365?
How do I easily deploy Remote PC Access to workstations to give users access from home?
How many Cloud Connectors do I need to have to support my increase of users?
How do I calculate the number of VDAs I need to deploy for the increase of users?
How can I monitor active users to determine how to best scale?
How can I monitor various insights of the Citrix ADC instances’ data?
You can use Analytics feature of Citrix ADM to monitor Citrix ADC.
Issue/Introduction
Recommendations on remote work for Business Continuity.