Grey Screen on launching Windows Server VDAs which were Upgraded from XenDesktop 7.6 LTSR

Grey Screen on launching Windows Server VDAs which were Upgraded from XenDesktop 7.6 LTSR

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Article ID: CTX269559

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Updated On:

Description

Grey Screen On launch of  Windows Server VDAs which were Upgraded from XenDesktop 7.6 LTSR  to XA/XD 7.15 LTSR or CVAD 1912 LTSR.

Windows desktop VDAs are not affected with this issue.

Resolution

As a workaround, Delete this regkey on the VDA, HKLM\Software\wow6432node\Citrix\CitrixHook\AppInit_DLLs\HDXMediaStreamforFlash.

 


Fix for this issue will be released in LTSR 1912 CU1.


Problem Cause

CtxUvi.sys driver has encountered an error as the verification of HDXMediaStreamForFlash failed.

Additional Information

Troubleshooting Gray or Black Screen