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Article ID: CTX269411
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Description
An issue has been identified where the secondary device in a ADC HA pair enters a state where it continuously reboots (crash loop). The issue occurs under certain conditions when syslog policies are bound to "appfw global".
Resolution
Complete the following steps to workaround this issue:
- Remove the HA configuration from Primary node (Node 1). After this step, both the nodes in the HA pair will be in standalone mode.
- show ha node
- rm ha node <node-id>
- If there are any syslog policies that are bound to “appfw global”, execute this step. On Primary Node, run the following commands
- unbind appFw global <syslog-policy>
- bind system global <syslog-policy>
Note: Unbind all the syslog policies bound to appFw global and bind them to system global.
This will ensure that the logs are sent to the external syslog server.
- After Step 1, cyclic reboot of Secondary Node(Node2) should stop, as it will be in standalone mode. Once Node 2 comes up (in standalone mode), execute the following commands.
- unbind appFw global <syslog-policy>
Note: Unbind all the syslog policies bound to appFw global
- Bring both the nodes back in the HA pair. Add the required HA configuration on Node 1
- add ha node <node-id> <IP>
- After executing above steps, Node 2 will now be Primary and Node 1 will be Secondary.
Problem Cause
This is known issue NSHELP-21167.
The issue occurs on a secondary box if there are SYSLOG policies bound to “appfw global”.