Administrators of a different forest are unable to log on to PVS Console
Article ID: CTX269398
Updated On:
Description
Error : "An unexpected MAPI error occurred"
Details: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a different forest are unable to log into the PVS server console with "Run as a different user".
There is Full Trust between the two forests.
Resolution
SOLUTION 1:
In the registry setting, locate HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ProvisioningServices:
Create a DWORD named “DomainSelectOption”.and value:7
SOLUTION 2:
1. Create a group and add that user account to the group.
2. Give Admin rights to the group.
3. Add this group in PVS farm properties.
Reference :
https://support.citrix.com/article/CTX120080
and
https://docs.citrix.com/en-us/provisioning/7-15/install/pre-install.html
SOLUTION 3:
Try with an user account which is not part of large number of security groups.
SOLUTION 4:
1. Remove the service account from local users on PVS console.
2. Re-run the configuration wizard using the admin account
3. Try to open the console
SOLUTION 5:
Add the user to one of the groups configured in the Farm
§ You can do this through Active Directory. Please remember to logout that user from Windows and log back in for the group membership to take effect
§ You can also use a known good admin to login to the PVS Console and add a group to the Farm that the non-working user belongs to
In the registry setting, locate HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ProvisioningServices:
Create a DWORD named “DomainSelectOption”.and value:7
SOLUTION 2:
1. Create a group and add that user account to the group.
2. Give Admin rights to the group.
3. Add this group in PVS farm properties.
Reference :
https://support.citrix.com/article/CTX120080
and
https://docs.citrix.com/en-us/provisioning/7-15/install/pre-install.html
SOLUTION 3:
Try with an user account which is not part of large number of security groups.
SOLUTION 4:
1. Remove the service account from local users on PVS console.
2. Re-run the configuration wizard using the admin account
3. Try to open the console
SOLUTION 5:
Add the user to one of the groups configured in the Farm
§ You can do this through Active Directory. Please remember to logout that user from Windows and log back in for the group membership to take effect
§ You can also use a known good admin to login to the PVS Console and add a group to the Farm that the non-working user belongs to
Problem Cause
Permission issue with the access to PVS console from a different forest
Was this article helpful?
Yes
No
Powered by
