Citrix SSO APP for IOS - Behavior for Push Notifications

Citrix SSO APP for IOS - Behavior for Push Notifications

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Article ID: CTX266891

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Updated On:

Description

Question: When we receive a push notification on the IOS SSO APP, what are the ways we can approve the notification ? 

Answer:

When Screen is Locked
Option1: Click the notification, unlock the phone and you will be in the SSO APP, then hit Approve - then hit the home button to close the SSO APP.
Option2:  Users need to either force touch (3D touch) or slide the notification to the left ,more and approve or long press and approve

When Screen is Unlocked
Option-1: Drag Down on the notification and Hit Approve.
Option-2: Click the notification, you will be in the SSO APP, then hit Approve - then hit the home button to close the SSO APP.

Note: The app might prompt for Touch-ID/Face-ID/Passcode as an extra factor in which case the app is always launched into foreground.

Additional Information

https://docs.citrix.com/en-us/citrix-adc/13/aaa-tm/push-notification-otp.html