When installing VDA 7 1906.2 to a Windows server with Danish language pack some services fail to start due to login issues.

When installing VDA 7 1906.2 to a Windows server with Danish language pack some services fail to start due to login issues.

book

Article ID: CTX263330

calendar_today

Updated On:

Description

When installing VDA 7 1906.2 to a Windows server with Danish language pack some services fail to start due to login issues.

The reason is, the service is set to logon using Local Service which in registry translates to "NT Authority\Local Service" (ie ObjectName under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CitrixRedirector).

In non-english versions of Windows this must be "NT Authority\LocalService" (without a space between local and service).

The affected services are:
Service Name Display Name 
Citrix EUEM Citrix End User Experiencing Monitoring
CitrixRedirector
Citrix Device Redirector Service
CtxBrowserSvc
Citrix HDX Browser Redirection Service
CtxFlashSvc Citrix HDX MediaStream for Flash Service
CtxPortFwdSvc Citrix HDX Port Forwarding Service MRVCSvc
Citrix Mobile Receiver Virtual Channel

Services which are unaffected. 

Citrix Encryption Service Citrix Encryption Service
CitrixVDACeipService
Citrix CEIP Service for Vda cpsvc
Citrix Print Manager Service
CtxAudioSvc Citrix Audio Redirection Service CtxGDTSvc
Citrix GDT Service
CtxMultiTouchSvc
Citrix MultiTouch Redirection Service
CtxNsapSvc
Citrix Netscaler AppFlow Service
CtxSensVcSvc
Citrix Location and Sensor Virtual Channel Service
CtxSmartCardSvc Citrix Smart Card Service 

Resolution

Start the Services by changing the VALUES in the registry

Problem Cause

Issue with Language Package