Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643
Article ID: CTX261958
Updated On:
Description
Storefront upgrade from fails from 3.12 to 3.14 - 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643
These lines appear in the logs.
09:11:45.4298 : XenDesktopSetup:Starting synchronous process 'C:\temp\Citrix_Virtual_Apps_and_Desktops_7_1808_2\x64\StoreFront\CitrixStoreFront-x64.exe' with args '-silent -WINDOWS_CLIENT "C:\temp\Citrix_Virtual_Apps_and_Desktops_7_1808_2\Citrix Receiver and Plug-ins\Windows\Receiver\CitrixWorkspaceApp.exe" -INSTALLDIR "C:\Program Files\Citrix\Receiver StoreFront"'
09:12:57.1065 : XenDesktopSetup:Process completed with error code 0x00000643
09:12:57.1085 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'StoreFront'. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643.
09:12:57.1085 $ERR$ : XenDesktopSetup:Recording installation failure. 'CitrixStoreFront-x64.exe' component failed to install with error 0x00000643.
09:12:57.1085 PROC : XenDesktopSetup:InstallComponent: Exit
09:12:57.1085 : XenDesktopSetup:Install tasks for this session have finished.
Resolution
2. Run Get-Service CitrixStoreFrontProtocolTransition and make a note of if it is running.
3. Run asnp citrix*
4. Remove-DSProtocolTransitionService
5. Close PowerShell
6. check Windows Services and ensure Citrix Protocol transition service is removed
7. delete C:\ProgramFiles\Citrix\Receiver Storefront\Services\Protocol Transition folder
8. Restart IIS
9. Perform Upgrade
10. in customer's environment is was required also to stop the Citrix Telemetry service during the CU upgrade
Problem Cause
The Citrix Protocol transition service which is present for older versions of Storefront is no longer needed .