When closing and re-opening Workspace on IOS, refreshing or launching apps causes failure.
Article ID: CTX261785
Updated On:
Description
After IOS has enumerated and/or launched apps through Storefront via Netscaler Gateway, and the Workspace app is closed but not logged out, when re-opening Workspace you get failure when refreshing apps or launching new ones.
Error message seen if clicking an app after re-opening workspace - “CAMAuthManErrorCodeProtocol”.
Error message seen if refreshing apps after re-opening workspace - "There was problem updating current app list".
Issue is not present on Windows, MAC, or Android.
Resolution
Change logon type on Storefront gateway config to Domain or Domain + token, whichever is appropriate.
Problem Cause
On Storefront, the login type for Netscaler gateway is wrong.
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