Users unable to authenticate via NetScaler
Article ID: CTX258324
Updated On:
Description
Issues in launching Linux VDAs via Gateway. But this works fine internally
The following error was observed in the Citrix Receiver:
"Unable to launch your application. Contact your help desk with the following information:
Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"
Resolution
SSO Name attribute was set to 'userPrincipalName' instead of 'samAccountName', and is what sent from Netscaler to the “Backend”.
On correction, the setup started working
On correction, the setup started working
Problem Cause
SSO Name attribute of the LDAP authentication action on NetScaler was set incorrectly.
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