• Navigate to Add/remove programs
  • If you see the Connector version with anything less than version 6.8.0
  • The installer logs for the connector will be in the following locations:
    • C:\ProgramData\Citrix\WorkspaceCloud\InstallLogs
    • C:\Windows\Temp\CitrixLogs\CloudServicesSetup
    • You may see an error related to .NET 4.7.2 download or installation in the CWCConnectorPrerequisites_XXXXXXXXXXXX.log or CWCConnector_XXXXXXXXXXXX.log
      • “Error 0x80072efd: Failed attempt to download URL: 'https://cwsproduction.blob.core.windows.net/downloads/redist/NDP472-KB4054530-x86-x64-AllOS-ENU.exe' “ (The blob URL is geo specific)
• Connectors can impact the availability of services in an environment including issues related to:
  • App and desktop resource launch
  • VDA registration
  • Machine provisioning
  • Identity lookups

• Download and install .NET 4.7.2 on all your Connector machines that do not currently have it installed https://dotnet.microsoft.com/download/dotnet-framework/net472
• Reboot the Connector as part of the .NET framework installation process
• The Connector will attempt to auto-update itself when it comes back online, check the following details to confirm your Connector is on the latest version and that the .NET 4.7.2 dependency is in place

How do I find out what .NET framework I have running on my Connectors?

• https://docs.microsoft.com/en-us/dotnet/framework/migration-guide/how-to-determine-which-versions-are-installed 
• If the Connector is updated to version 6.8.0 or newer, the .NET 4.7.2 dependency is in place because it was required to update the Connector to this version.
• Any Connector not updated to 6.8.0 or newer, will first require the .NET 4.7.2 update in order for the Connector to update successfully

How do I find out when my Connectors updated last?

• Head over to your Resource Locations page in your Citrix Cloud Platform 
• Click on your Resource Locations that house the Connectors you’re inquiring about
• Here you can view your connectors and see when they last updated

How can I see if my Connectors are healthy?

• Head over to your Resource Locations page in your Citrix Cloud Platform
• Click the (…) menu next to the Resource Location in question
• Click Run Health Check and the system will check the status of the Connectors