Error : "Message cannot be sent. Unexpected server error" When Sending Message To Multiple Users Through Citrix Director Filtered with "Published Name" For Application Instances
Article ID: CTX256892
Updated On:
Description
On Director Console, when sending message to multiple users filtered with "Published Name" for application instances, getting error : "Message cannot be sent. Unexpected server error. View Director server event logs for further information (Refer Citrix KB article CTX130320)."
The issue is seen in both XenApp/XenDesktop 7.15 LTSR CU3 and CU4.
Resolution
The issue has been fixed in 7.15 LTSR CU5 under LD1257.
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/cumulative-update-5/fixed-issues.html
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/cumulative-update-5/fixed-issues.html
Problem Cause
Known issue in the product.Issue/Introduction
Error : "Message cannot be sent. Unexpected server error" When Sending Message To Multiple Users Filtered with "Published name" For Application Instances
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