• Despite using valid login credentials logging into the NetScaler GUI fails with the following error:

• Shell command "date" returns an incorrect date/time

NetScaler-Shell# date
Fri Jan 11 11:23:31 BST 2116
NetScaler-Shell#

• NTP status shows "x" next to the NTP server(s) and a large "offset" value, this means that the connection to the NTP server(s) is lost

NetScaler-CLI> show ntp status
     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
x10.144.100.20   .GPS.            1 u   39   64  377    9.058  1244664  93.985
x192.27.86.212   .GPS.            1 u  202   64   70    0.281  53773.0 246.158
 Done

• Platform logs show the wrong date/time

NetScaler-Shell# tail -f /var/log/ns.log
Feb 18 00:37:44 <local0.info> 192.127.95.36 01/11/1980:18:09:28 GMT NetScaler 0-PPE-10 : API CMD_EXECUTED 6471712  0 :  User nsroot - Remote_ip 10.144.144.136 - Command "show ns version" - Status "Success"

• Enable NTP sync and check that the NTP drift and system date/time are now correct/as expected:

NetScaler-CLI> enable ntp sync
 Done

NetScaler-CLI> show ntp status
     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
*10.144.100.20   .GPS.            1 u    1   64    1    9.424    0.769   0.001
 192.27.86.212   .STEP.          16 u    -   64    0    0.000    0.000   0.001
 Done

NetScaler-Shell# date
Fri Jun 21 15:23:31 BST 2019
NetScaler-Shell#

Problem Cause