Workspace App iOS - After entering credentials receiving "Cannot Add account" message
Article ID: CTX249944
Updated On:
Description
- On the graphical interface receiving "Cannot Add account" message
- On the logs receiving the following HTTP responses:
HTTP response. url: https://<netscalerFQDN>/AGServices/Discover. statusCode: 403.
Response HTTP body: Error: Not a privileged User
HTTP response. url: https://<netscalerFQDN>/Citrix/Roaming/Accounts. statusCode: 401
<title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
Resolution
- In the StoreFront Server (or Servers if there are multiple), remove the following lines from the web.config file located at: c:\inetpub\wwwroot\Citrix\Roaming\web.config
<trustedIssuers decipherId="xxxxxxxx-xxxxxxxxxxxx">
<add id="xxxxxxxxx-xxxxxx-xxxxxxx" location="http://example.com/Citrix/Authentication/auth/v1/token"" verifyId="xxxxxxxx-xxxxxxxxx-xxxxxxxx" />
</trustedIssuers>
- Open a CMD prompt and run "iisreset" to restart the IIS Web Server Service.
Contact Support if you need more information.
<trustedIssuers decipherId="xxxxxxxx-xxxxxxxxxxxx">
<add id="xxxxxxxxx-xxxxxx-xxxxxxx" location="http://example.com/Citrix/Authentication/auth/v1/token"" verifyId="xxxxxxxx-xxxxxxxxx-xxxxxxxx" />
</trustedIssuers>
- Open a CMD prompt and run "iisreset" to restart the IIS Web Server Service.
Problem Cause
There is a trusted issuers compatibility problem in this versions.Contact Support if you need more information.
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