This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


TrolleyExpress.exe crashed when Workspace app (Receiver) was installed.

• Install ".Net Framework 4.X" or above.
• Uninstall "Visual C++ Redistributable for Visual Studio 2015"
• Rename the following "VCRUNTIME140.dll"  to something like "VCRUNTIME140.dll_" before the installation. After the installation, it must be renamed to the original "VCRUNTIME140.dll".
  • 32bit OS ... C:\Windows\System32\VCRUNTIME140.dll
  • 64bit OS ... C:\Windows\SysWOW64\VCRUNTIME140.dll

Problem Cause

• Receiver 4.11 or above, including Workspace app
• "Visual C++ Redistributable for Visual Studio 2015" has been installed.
• ".Net Framework 4" or above has not been installed.