A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

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Article ID: CTX241527

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Updated On:

Description

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

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Resolution

Ensure Google ip range and domains are whitelisted from XenMobile server and firewall

Some of the known ip's of Google

64.233.160.0 - 64.233.191.255
66.102.0.0 - 66.102.15.255
66.249.64.0 - 66.249.95.255
72.14.192.0 - 72.14.255.255
74.125.0.0 - 74.125.255.255
209.85.128.0 - 209.85.255.255
216.239.32.0 - 216.239.63.255

Please allow below google domain from XM and firewall on port 443 & 80
- *.ggpht.com
- *android.clients.google.com
- *play.google.com

Problem Cause

Google subdomain *.ggpht.com was not whitelisted on customer's firewall.

Additional Information

Enterprise.config could be corrupt at times, please remove it from XenMobile console and generate new AFW configuration.