VPN plugin does not redirect users to VPN homepage from Safari browser
Article ID: CTX240157
Updated On:
Description
1. MAC user connects to VPN using the plugin.
2. From the plugin menu navigates to the HomePage option
3. This opens up the default browser on the MAC, if the default browser is Safari a blank page is displayed and if it is Chrome it works.
Resolution
Step-1: Upgrade Citrix Gateway firmware to Version 12.0.69.or higher
Step-2:-
/netscaler/ns_gui/vpn/loading.html .
After approx. line #270, in functions ‘function imageLoaded()’ and ‘function imageLoadedUrl()’ , we need to change the first line from
if(this.height != 2)
to
if(this.height >= 10)
Problem Cause
Safari has removed NPAPI support from v12.0 which is causing this issue.
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