How to take support bundle from CLI on SDWAN

How to take support bundle from CLI on SDWAN

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Article ID: CTX240065

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Description

Take support bundle on SD-WAN using CLI and upload it to FTP server


Instructions

  1. Login to VW CLI with admin user
  2. Run command “ftp_settings” to set ftp_customer_name, ftp_server: IP1, ftp_username: user1 and ftp_password:
  3. Run command “background_diagnostics”  -Start a local diagnostic
  4. Run command “background_diagnostics_status”  -Check completion status of a diagnostic
  5. Once Diagnostic is completed, run command “ftp_upload” – to upload the STS/core files
  6. STS would be uploaded to FTP server: <FTP folder>\Citrix Diagnostics\customer1\diagnostics


FTP Server pre-requisite: should allow the user to have write permission for both folder and file creation.

Sample output:

Test>ftp_upload

Select which type of file you are looking to FTP (1-2), or enter "main_menu" to

return to the main menu.

        1) diagnostics

        2) cores

ftp_upload>1

Select which file to upload via FTP (1-1), or enter "main_menu" to return to

the main menu.

        1) STS_Capture_13_35_08_10_Oct_2018.tar.gz

ftp_upload>1

 

0%        10%       20%       30%       40%       50%       60%       70%       80%       90%       100%

|---------|---------|---------|---------|---------|---------|---------|---------|---------|---------|

#####################################################################################################

Successfully uploaded diagnostics file!