Mouse pointer is not visible within a v1809 HDX 3D pro session

Mouse pointer is not visible within a v1809 HDX 3D pro session

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Article ID: CTX239719

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Updated On:

Description

Mouse pointer is not visible within a v1809 HDX 3D pro session. All operations inside the session are to be performed by keyboard using shortcuts.  This issue is seen with Citrix XenApp/XenDesktop 7.15 only. This issue is not seen with later versions of XenApp/XenDesktop.
[LCM-4951]

 

Resolution

Citrix is working with Microsoft to resolve this issue. As a work around, users could enable mouse pointer trails by following below steps:
  1. Click Start and type 'mouse settings'.
  2. Click on 'Additional mouse options'.
  3. Click on 'Pointer Options' tab.
  4. Select the checkbox 'Display pointer trails'.
  5. Click Apply and Ok.

Problem Cause

A change in mouse functionality API's is causing this issue.