Mouse pointer is not visible within a v1809 HDX 3D pro session
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Article ID: CTX239719
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Updated On:
Description
Mouse pointer is not visible within a v1809 HDX 3D pro session. All operations inside the session are to be performed by keyboard using shortcuts. This issue is seen with Citrix XenApp/XenDesktop 7.15 only. This issue is not seen with later versions of XenApp/XenDesktop.
[LCM-4951]
Resolution
Citrix is working with Microsoft to resolve this issue. As a work around, users could enable mouse pointer trails by following below steps:
- Click Start and type 'mouse settings'.
- Click on 'Additional mouse options'.
- Click on 'Pointer Options' tab.
- Select the checkbox 'Display pointer trails'.
- Click Apply and Ok.
Problem Cause
A change in mouse functionality API's is causing this issue.
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